Frequently Asked Questions
Quick answers to everything you need to know about the SETCONNEQ platform, AI features, pricing tiers, and channel integrations.
General & Getting Started
What is SETCONNEQ?
SETCONNEQ is an all-in-one customer messaging and live chat platform built by SE TECH. It unifies website live chat, WhatsApp Business, and email into a collaborative shared team inbox augmented with AI assistance.
How long does it take to install the chat widget on my website?
Installation takes under 2 minutes. You simply paste a lightweight JavaScript snippet into your website header or install our official plugins for WordPress, Shopify, and Next.js.
Will the chat widget slow down my website page speed?
No. The SETCONNEQ widget is designed with a zero-bloat architecture, loads asynchronously via modern edge CDNs, and does not negatively affect your Core Web Vitals or SEO rankings.
AI & Automation Features
How do AI reply suggestions work?
SETCONNEQ AI scans incoming customer questions against your help center articles and previous resolved conversations to generate on-brand draft responses. Agents can review, customize, or send the reply with a single click.
What are AI Conversation Summaries?
AI Summaries automatically generate a concise 2-sentence synopsis of long chat threads when a ticket is handed off or escalated to a colleague, eliminating the need to read entire back-and-forth histories.
Can I train the AI on my private internal documentation?
Yes. On Growth and Enterprise plans, you can upload PDFs, internal URLs, and FAQ sheets to build a private vector index specifically for your brand.
Omnichannel & WhatsApp Integration
Can multiple agents respond to WhatsApp messages from one phone number?
Yes. By connecting the official WhatsApp Business API to SETCONNEQ, your entire support team can view, assign, and respond to WhatsApp conversations concurrently without conflicts.
What other communication channels does SETCONNEQ support?
SETCONNEQ supports website live chat, in-app mobile chat (iOS & Android), WhatsApp Business API, Facebook Messenger, Instagram DMs, and shared email inboxes (Gmail/Outlook).
Pricing, Trials & Billing
Is there a free trial available?
Yes. All plans include a 14-day full-featured free trial with no credit card required to sign up.
How does seat-based pricing work?
You only pay for active agent seats (team members who log in to answer chats). Visitors, conversations, and end customers are completely unlimited across all plans.
Do you offer an annual discount?
Yes, choosing annual billing provides a 20% discount compared to standard month-to-month subscription plans.
Security, Privacy & Compliance
Is customer chat data encrypted?
Yes. All data in transit is encrypted using TLS 1.3 (HTTPS) and all data at rest is secured with industry-standard AES-256 encryption.
Is SETCONNEQ GDPR compliant?
Yes. We strictly adhere to GDPR principles, offer complete data export and deletion endpoints, and never sell or monetize customer chat transcripts.
Still have questions?
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